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Konflikthåndtering: 4 trin til at forvandle selv besværlige og sure kunder

af Jacob Kjellerup | Konflikthåndtering

I et lynkursus på fire trin lærer du at løse konflikter og behandle indvendinger, så du kan gøre sure og besværlige kunder glade igen.

Feedback modellen: 4 trin til motiverede medarbejdere og kollegaer

af Jacob Kjellerup | Ledelse og motiverede medarbejdere

Her får du et kort og konkret minikursus i feedback, så du kan få gladere og mere motiverede kollegaer og medarbejdere.

First impressions last! 3 kriterier for et perfekt førstehåndsindtryk

af Jacob Kjellerup | Bedre kundeservice

Det er vigtigt at give et godt førstehåndsindtryk – særligt hvis du arbejder med kundeservice. Her får du tre simple, men effektive tips!

Åbne spørgsmål: 3 hurtige råd som sikrer, at kunden aldrig vælger din konkurrent igen

af Jacob Kjellerup | Bedre kundeservice

Tilfredse kunder er loyale kunder, og loyale kunder bliver hængende. Derfor er det en god idé, at du sørger for at kunderne forbliver tilfredse. Det kan du bl.a. gøre ved at benytte metoden om åbne spørgsmål fra denne artikel.

VIDEO: Drop den falske kundeservice

af Jacob Kjellerup | Bedre kundeservice

Du har sikkert oplevet falsk og påtaget kundeservice på et tidspunkt i dit liv. Se den ultrakorte video, hvor jeg forklarer, hvorfor alle bør droppe det!

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Find os

Halls Allé 13

1802 Frederiksberg

Kontakt os

jacob@kjellerupkommunikation.dk

Tlf: 27 201 102

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