EXTRA MILE IS YOUR NEW ONLINE SERVICE PLATFORM

- full of educational videos that equip employees to go the extra mile

 

As a member of Extra Mile you will become part of an online training community for customer service
employees and managers. You get access to a bunch of exclusive educational videos and crash courses,
which can be accessed anytime and anywhere.

We make it easy for you to train your employees on a regular basis! With Extra Mile they will always have
our videos at hand – and they will be able to jump right into the specific crash course they are missing.

Are you ready to go the extra mile for your service team,
which can be felt by customers and throughout the whole company?

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WHAT YOU GET AS A MEMBER

Access to +30 educational videos

You get access to ALL videos. They are divided into two different categories: ‘crash courses’ and ultra-short ‘quicklearns’ within important and relevant customer service topics that truly will make a difference.

Bonus material and the latest news

You will receive bonus material and awesome hacks directly by email when you are a member of Extra Mile. Of course we will also notify you as soon as Extra Mile is updated with new educational content.

Motivated employees

If you invest in your employees through an Extra Mile membership, you will experience happier and more motivated employees who go the extra mile for their customers showing off their completely new service skills.

DO YOU RECOGNIZE THIS?


👉🏻 You are very busy and find it difficult to set aside time to train employees and organize workshops?

👉🏻 Training and education often end up being set aside to current now-and-here things?

👉🏻 The annual training day does not make any significant difference and not for a very long time?

 

... If you can see yourself in just one of the three examples Extra Mile is the obvious choice for you.

We have already made the videos for you and they are short, to-the-point and filled with useful tips and tools that do not require much time, but can contribute to a big change.

There are lots of reasons for you to join Extra Mile ... 👇🏻👇🏻👇🏻

WHY EXTRA MILE IS THE RIGHT INVESTMENT FOR YOU

 

Good customer service results in happier customers who buy more and do it more often. Simple as that. If you are a leader or employee in customer service you already know that service is one of the keys to your success. Good service provides the opportunity to create loyalty, act proactively and retain and prevent your customers from leaving you.

And there are many reasons why Extra Mile is the obvious investment in your customer service team 👇🏻

✅  Extra Mile is an easy and effective way to train and educate your employees. This means that managers only need to use a minimal amount of prep-time and you don’t have to worry about reduced productivity.

✅  The videos are short and straight to the point, and they are extremely practical, so that all employees can implement the techniques and provide excellent service immediately after finishing the material.

✅  We are experts in educating and training service staff. Your teacher is Jacob Kjellerup, who is an expert in sales and service due to his more than 20 years of experience in the field, where he has taught Aarstiderne, Just-Eat, Hobbii, Frederiksberg Municipality and Viasat. Therefore, your leaders don’t have to acquire new knowledge of techniques and tools or be limited by the fact that they are not used to training others.

✅   Extra Mile ensures that all of your employees have a common foundation and are prepped the same way, so that customers are met by the same good service and feel safe regardless of who they run into.

SMALL CONTINUOUS IMPROVEMENTS MAKE A BIG DIFFERENCE

Our mission has been to make learning easy – even on busy days. Extra Mile is packed with educational videos that are ultra short. The purpose is for the employees to watch a few videos monthly – preferably repeatedly – so that every single video sinks in and is implemented continuously day by day.

As James Clear states in his book 'Atomic Habbits' small continuous improvements make a big difference over time. If employees learn a little bit every day the difference will be significantly greater in the future.

Remember: "To go the extra mile, first take the extra step".

The power of tiny gains

WHAT WILL JACOB AND EXTRA MILE TEACH YOU?

You can go through more than 20 important subjects and disciplins – such as:

After this crash course you will be able to provide personal and excellent customer service - per email!

Learn how to master the science of conflict management – and make the customer happy.

Jacob will guide you through a genius model so you know how to control your conversations every time.

MEET YOUR TEACHER

Your teacher Jacob Kjellerup is an expert in service, sales and management. He has more than 20 years of experience through his own company Kjellerup Kommunikation.

He has helped companies such as Viasat, Just-Eat, Matas & Politiken improving their customer service, reduced the amount of incoming customer inquiries in Krifa by 18% after training the company’s customer service employees - and helped Frederiksberg Municipality win the Service Award in 2018 and Aarstiderne in 2019.

Now you can watch him explain vividly about how YOU can provide even better service. Among other things, you get the best customer service tools that can be implemented right away so you can experience huge results.

Enjoy his words of wisdom exactly when you need them.

WHY IT PAYS OFF WITH AN EXTRA MILE MEMBERSHIP

Besides a lot of quicklearns you also find seven online crash courses on Mile Extra. In comparison seven physical courses would normally take around seven half days + follow up – which would cost you around 56.000 DKK. With the courses and quicklearns on Extra Mile we get straight to the point by summing up all the important things that can be implemented as soon as possible – at only 279 DKK per month per employee.

We have gotten help from supervisors, teamleads and people, who teaches employees, to make an estimat for how long it will take to plan and organize a normal workshop. According to them a workshop takes around 6+ hours in preparation and an extra 4+ hours organizing.

... That means 10 hours of work – which cost around 250 DKK per hour – often organized by a leader who dont have time or the necessary experience in teaching sales or service.

Extra Mile pays for itself. Especially when you pay 279 DKK per month for things such as:

  • more efficient employees which leads to fewer calls
  • more satisfied customers who stay longer, recommend you and buy more
  • happier and more inspired employees who are constantly evolving and learning new skills

GET ACCESS NOW AND BECOME EXPERTS WHENEVER YOU WANT

 

Become a member of the Extra Mile family and let the learning begin whenever you want to.
Tomorrow you could be an expert at open questions, conflict management or critical reading.

We are really looking forward to see you in there – and to send you lots of additional emails,
where we keep you on your toes and make you even bigger service champs! Remember:

"If you truly want to succeed, be prepared to go the extra mile"

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